Refund Policy
Refund terms for Ecomblade subscriptions.
This policy explains when a purchase may qualify for a refund, how to submit a request, and how approved refunds are processed.
1. Introduction
PT. Bisnis Teknologi Cerdas is committed to providing the best possible service to Ecomblade customers. We understand that there may be situations where you need to request a refund. This policy explains the applicable terms and process.
2. Monthly subscription refunds
- Refund requests for monthly subscriptions must be submitted within 24 hours of the purchase date.
- A full refund will only be provided if the service does not function as advertised and the request is made within the specified time frame.
- After this period, no refund will be provided.
3. Annual subscription refunds
- Refund requests for annual subscriptions must be submitted within 24 hours of the purchase date.
- A full refund will only be provided if the service does not function as advertised and the request is made within the specified time frame.
- After this period, no refund will be provided.
4. How to request a refund
Contact our customer support team through WhatsApp and include:
- Your full name.
- Your phone number or WhatsApp number.
- The email address registered to your Ecomblade account.
- The reason for your refund request.
5. Refund processing
- Refund requests will be processed within 30 business days after the request is received.
- An approved refund will be credited to the original payment method used for the purchase.
6. Non-refundable services
Additional services, including implementation fees, training, or extra support, are non-refundable.
7. Policy changes
We may update this refund policy from time to time. Changes take effect on the date stated in the updated policy.
8. Contact
Questions about this policy can be sent to support@ecomblade.com or submitted through WhatsApp at +62 881-6866-088.
PT. Bisnis Teknologi Cerdas
Jl. HR. Rasuna Said No. 38
Panunggangan
Utara, Pinang, Tangerang 15143, Indonesia