Refund Policy

1. Introduction

We at PT. SOLUSI PENJUAL PINTAR are committed to providing the best service to our customers. However, we understand that there are situations where you may need a refund. This refund policy explains the terms and conditions for refunds for the services we offer.

2. Refund Policy

2.1. Monthly Subscription Refunds

• Requests for refunds for monthly subscriptions must be submitted within 24 hours of the purchase date.
• Full refunds will only be provided if our services do not function as advertised and the request is made within the specified time frame.
• After this period, no refunds will be given.

2.2. Annual Subscription Refunds

• Requests for refunds for annual subscriptions must be submitted within 24 hours of the purchase date.
• Full refunds will only be provided if our services do not function as advertised and the request is made within the specified time frame.
• After this period, no refunds will be given.

3. Refund Request Procedure

3.1. Submitting a Request

To request a refund, please contact our customer support team at https://wa.me/628816866088 and include the following information:

• Your full name
• Your phone number (WhatsApp)
• The email address registered to your account
• The reason for the refund request

3.2. Refund Process

• Refund requests will be processed within 30 business days after the request is received.
• The refund will be credited back to the original payment method used at the time of purchase.

4. Additional Terms

4.1. Non-Refundable Services

Additional services such as implementation fees, training, or extra support are non-refundable.

4.2. Policy Changes

We reserve the right to change this refund policy at any time. Changes will take effect on the date specified in the updated policy.

5. Contact Us

If you have further questions regarding our refund policy, please contact us at:

• Email: [email protected]
• Phone: +628816866088
• Address: Jl. HR. Rasuna Said no.38, Panunggangan Utara, Pinang sub-district, 15143, Tangerang City.

We appreciate your cooperation and look forward to continuing to serve your needs.